Understanding Your Bills

When you read your bill do you understand it?

Below is a sample of a cell phone bill. On the right are the key words in blue to help you read the bill.

CELLS R US

Account Holder: Joan Doe
Account Number: 00000109
Bill Date: Dec. 8, 2005
Page: 1 of 4
Unit: 425-5917

 

Bill Date - The day the bill is made and sent out.

Units - The number given to your cell phone unit.

Questions? - How to contact the company for information.

One-time charges - Charges for uncommonly used items.
Monthly Service Charges - Your regular monthly fees for service costs this does not include your usage charges.

Usage Charges - Your charges for this month's use of your cell phone. More details such as date, time, minutes, etc. are given on the extra pages.

Internet Banking - Information to pay your bill through the internet.

Account Summary

Your previous charges and credits

Total Amount of your last bill..$18.71
Payments we received.............$18.71 CR
_______________________________
Outstanding Balance............$0.00

Your new charges through Dec. 8, 2005

One-time charges....................$0.00
Monthly Service charges..........$32.74
Usage Charges........................$6.25
GST 7% R119452809............$2.73
PST........................................$2.73
_____________________________
Total new charges.................$45.16

The total amount due
UPON RECEIPT is $45.16.

Questions?

Service or bill inquiries:
Cellular....................1-800-998-0982
from your cell phone....................*777
Wireless/Data NetFleet 1-800-999-7765

Trouble Reporting:
1-800-112-2345 or
*765 from your cell phone

Credit Services:
1-800-567-5432

Visit us at www.celsrus.com

For internet banking bill payment, your
9 -digit account number is 898976539

Thank you for choosing
CELLS R US
as your wireless provider.

Our records indicate your account balance is 30 days overdue.
Please accept our thanks if payment has already been made.

To make bill payment more convenient, sign up for Webbank,
Pre-Authorized payment or ExpressPay.

You can pay your bills online and save yourself time and money.

To do this you need to set up an online account by contacting the bank you deal with.

Then you can set up regular monthly payments that automatically are paid out on the days you require.

You can also set up a system of equalizing your payments.

This can be done with companies such as SGI and SaskPower.

This gives you a standard regular payment every month rather than large seasonal or yearly payments.

The company divides your yearly costs by 12 and charges you the average.

Of course they charge you a small fee for this service.

If you are unsure of any charges, terms, etc. on your bill contact the company's billing department by phone or through the internet.

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Page Last Updated: April 12, 2006 12:55 PM

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